BTC Elements

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CLOTHING ACCESSORIES GIFTS FOR THE HOME SPECIAL COLLECTIONS SALE
WELCOME TO BTC ELEMENTS CUSTOMER SERVICE
TRACK YOUR ORDER ONLINE
Click on My Account to check the status of your order.

CONTACT US
customerservice@btcelements.com

888.395.2135


SHIPPING

HOLIDAY SHIPPING: PLEASE ORDER BY 11:00pm PST ON DECEMBER 18TH FOR DELIVERY ON OR BY CHRISTMAS EVE.

Our shipping is fast, inexpensive, and easy on the earth. A low flat rate fee of $5 is charged per order and the item is shipped out within 2-3 business days via Priority Mail for arrival within 7 business days of purchase.

We package our items in our signature eco-friendly decorative merchandise bags free of charge.

If you have a special shipping request for your order, please email us at customerservice@btcelements.com and we will try to accommodate you. Some additional shipping charges may apply. At this time we are unable to deliver to international addresses.

ABOUT OUR PACKAGING
BTC Elements is mindful of the impact shipping has on the environment. We use the smallest amount of packaging possible to deliver your items safely. Our shipping containers are either reused boxes from local businesses, Cradle-to-Cradle certified USPS boxes, or high post-consumer content recycled envelopes. Clothing items and small gifts are packaged inside colorful patterned merchandise bags made out of leftover blotter paper from the fabric printing industry.

Above all, we try to keep our ecological footprint small and keep unnecessary packaging out of the waste stream.

RETURNS & EXCHANGES
We want you to love the items you buy from BTC Elements. If you are unsatisfied or would like a size exchange, please return your unused and unworn items within 30 days of purchase. Simply repack your items in their original packaging including the packing slip and send it to the address printed on your packing slip. We highly recommend insuring your return merchandise, as BTC Elements cannot be responsible for items we don't receive.

When we receive your package we will promptly process the return or exchange. Refunds will be credited back to the card used to make the original purchase. Please allow one to two billing cycles for your account to be credited.
SECURITY
BTC Elements is committed to your security online. Our shopping cart services are Secure Socket Layer (SSL) encrypted to ensure your privacy. Please refer to our privacy & security policy for more information.

SALES TAX
Orders shipped to California will incur an 8.25% sales tax.

Privacy & Security Customer Service Contact
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